Oshi Casino Privacy Policy

Oshi Casino collects personal information necessary to provide its services, verify user identities, process transactions, and comply with regulatory obligations under Canadian law.

What Personal Data Is Collected

The following categories of personal information may be collected:

• Full name and date of birth
• Residential address and contact details (email address, phone number)
• Government-issued identification documents
• Financial information, including payment method details and transaction history
• Technical data such as IP address, browser type, and device identifiers
• Behavioural data related to platform usage

Purpose of Collection

Personal data is collected for the following purposes:

• Account registration and identity verification
• Processing deposits, withdrawals, and other financial transactions
• Compliance with anti-money laundering (AML) and responsible gambling obligations
• Delivery of customer support services
• Improvement and development of platform features

Protection Measures

Oshi Casino applies technical and organizational safeguards to protect user data, including:

• SSL encryption across all data transmissions
• Restricted internal access based on role and necessity
• Secure data storage with regular integrity checks
• Staff training on data handling and confidentiality obligations

User Rights

In accordance with PIPEDA and applicable provincial privacy legislation, users have the right to:

• Access the personal information held about them
• Request corrections to inaccurate or incomplete data
• Request deletion of their data, subject to legal retention requirements
• Withdraw consent for non-essential processing
• File a complaint with the Office of the Privacy Commissioner of Canada

Requests related to personal data may be submitted through the designated contact channels listed in this document.

Personal information collected by Oshi Casino is used exclusively for lawful, clearly defined purposes. No data is processed beyond what is necessary for the stated objectives.

How Collected Data Is Used

• Account and Service Management: Data is used to create and maintain user accounts, verify identities, and deliver the services requested by the user.
• Transaction Processing: Financial information is used to facilitate deposits, withdrawals, and any other monetary activity on the platform.
• Service Improvement: Aggregated and anonymized usage data is analyzed to identify areas for platform enhancement and to optimize the user experience.
• Marketing Communications: Where consent has been provided, contact details may be used to send promotional materials, updates, and personalized offers. Users may withdraw this consent at any time.
• Analytics: Technical and behavioural data is used to understand how users interact with the platform, enabling informed development decisions.
• Regulatory Compliance: Data is retained and processed as required by applicable laws, including AML regulations, licensing conditions, and tax reporting obligations.

Principles Governing Data Use

All processing activities adhere to the following principles:

• Lawfulness: processing is based on a recognized legal basis, including consent, contractual necessity, or legal obligation
• Transparency: users are informed of how their data is used at the point of collection
• Purpose limitation: data is not repurposed beyond what was originally communicated
• Data minimization: only information necessary for the stated purpose is collected and retained

Users of Oshi Casino have the right to access, review, update, and request the deletion of their personal information at any time, subject to applicable legal and regulatory constraints.

Accessing Personal Data

To request a copy of the personal information held on file, users may submit a written request through the official customer support channels. Requests will be processed within the timeframes required by Canadian privacy law.

Correcting Personal Information

If a user identifies inaccurate or outdated information associated with their account, a correction request may be submitted through the same channels. Oshi Casino will take reasonable steps to verify and update the information in a timely manner.

Requesting Data Deletion

Users may request the deletion of their personal data. Requests will be assessed in accordance with applicable legal retention obligations. Certain information may be required to be retained for regulatory, audit, or dispute resolution purposes, even following an account closure.

Consent to Security and Payment Processing

By registering and using the platform, users consent to:

• Identity verification and security checks conducted by Oshi Casino or authorized third-party verification providers
• The processing of payment data by licensed payment service providers involved in transaction handling

These activities are carried out as part of the standard service delivery process and are required to maintain the security and integrity of the platform.

Oshi Casino is an online gambling platform intended exclusively for individuals who are 18 years of age or older. Access to the platform’s services by minors is strictly prohibited.

Age Restriction Policy

• Users must confirm they are of legal gambling age in their province or territory of residence at the time of registration.
• Oshi Casino reserves the right to request documentation to confirm a user’s age at any point during the account lifecycle.
• The operator cannot independently verify the age of all users without the submission of valid identification documents.

Data Collected from Minors

In the event that Oshi Casino becomes aware that personal information has been collected from an individual under the age of 18:

• The account will be suspended immediately pending investigation.
• All personal data associated with the minor will be deleted from the platform’s systems upon confirmation.
• A parent or legal guardian may submit a written request to expedite the deletion of data belonging to a minor in their care.

Requests of this nature should be submitted to the privacy contact designated in this document, along with appropriate supporting documentation.

Oshi Casino operates with the support of service providers and business partners located in various countries. As a result, personal data may be transferred to and processed in jurisdictions outside of Canada.

Scope of International Transfers

Personal information may be shared with partner organizations in countries where Oshi Casino’s operational infrastructure, payment systems, or technology providers are based. These transfers are conducted solely for the purposes outlined in this Privacy Policy.

User Consent

By creating an account and using the services provided by Oshi Casino, users acknowledge and consent to the international transfer of their personal data as described in this section.

Confidentiality Obligations

All third-party partners involved in the processing of user data across international borders are bound by contractual confidentiality obligations. These agreements require that personal information be handled with the same standard of care and security as applied within Canada. Transfers are conducted in accordance with applicable data protection requirements and, where applicable, subject to standard contractual clauses or equivalent safeguards.

This Legal Disclaimer forms part of the Privacy Policy and may alter the scope or practical effects of the rules set out in this document, depending on the specific circumstances of its application.

Applicability

This disclaimer takes effect at the moment a user accepts the Privacy Policy. Acceptance occurs through any of the following actions:

• Affirmative confirmation during the account registration process (e.g., ticking an acceptance checkbox)
• Electronic or digital signature on any associated agreement
• Continued use of the platform following notification of policy updates

Scope of Effect

The terms of this disclaimer apply to all users who have accepted this document in any of the forms described above. In situations involving conflict between general policy provisions and specific regulatory or jurisdictional requirements, the more specific or legally mandated provision will take precedence.

Users are advised to retain a copy of this document for their records and to review it periodically, as updates may affect how data is processed and what rights are available.

Cookies are small text files placed on a user’s device when they visit a website. They are widely used to enable websites to function correctly, remember user preferences, and gather analytical information.

How Oshi Casino Uses Cookies

The platform uses cookies for the following purposes:

• Statistical analysis: Collecting aggregated data about site usage patterns to understand how users interact with the platform.
• Behavioural analysis: Identifying navigation patterns and user preferences to inform service development.
• Personalization: Adapting the display and content of the platform to align with individual user preferences and history.
• Site improvement: Using insights gathered through cookies to resolve technical issues and optimize platform performance.

Cookie Retention

Cookies placed by Oshi Casino are retained for a period of up to one year from the date of placement, unless deleted by the user prior to the expiry of that period.

Managing Cookie Preferences

Users may manage, restrict, or delete cookies through their browser settings at any time. Restricting certain cookies may affect the functionality of the platform. Instructions for managing cookies are available through the help documentation of most standard web browsers.

By accessing and using the services provided by Oshi Casino, users confirm their full and unconditional acceptance of the terms set out in this Privacy Policy.

Current Version

The version of this Privacy Policy currently published on the official website supersedes all prior versions. Users are responsible for reviewing the policy periodically to remain informed of any updates or amendments.

Effect of Continued Use

Continued use of the platform following the publication of a revised Privacy Policy constitutes acceptance of the updated terms. If a user does not agree with the terms as amended, they should discontinue use of the platform and contact customer support to address any outstanding data-related concerns.

All versions of this document are maintained in accordance with applicable Canadian privacy legislation.

In certain circumstances, personal information held by Oshi Casino may be disclosed to third parties. All such disclosures are carried out in compliance with applicable Canadian privacy law.

Circumstances for Third-Party Disclosure

• Legal compliance: Disclosure is required by law, court order, or regulatory authority.
• Dispute resolution: Information is necessary to investigate, prevent, or resolve disputes, fraud, or security incidents.
• Contractual obligations: Sharing is required under agreements with licensed service providers who support the delivery of the platform’s services.

Identified Third Parties

Where applicable, the categories of third parties with whom data may be shared are identified on the platform. In cases where a specific party is not listed, users will be informed of the purpose and scope of the intended disclosure prior to or at the time the disclosure takes place.

Consent

By submitting personal information and using the platform’s services, users consent to the disclosure of their data to third parties as described in this section. This consent is limited to the purposes stated and does not authorize any use of personal data beyond those purposes by the receiving party.

The Oshi Casino website may contain hyperlinks to external websites operated by third parties. These links are provided for informational or convenience purposes only.

Third-Party Privacy Policies

External websites linked from the platform are governed by their own privacy policies and data handling practices. Oshi Casino has no control over, and assumes no responsibility for, the collection, use, or protection of personal information by any third-party website.

Limitation of Liability

Oshi Casino is not liable for any data processing activities conducted by third-party websites, including any harm or loss that may result from a user’s interaction with those sites.

User Responsibility

Users are advised to review the privacy policy of any external website before submitting personal information. Caution should be exercised when navigating away from the official Oshi Casino platform, as different standards of data protection may apply on external online destinations.