Oshi Casino Rules and Regulations in Canada

By creating an account and using the Oshi Casino platform, you enter into a legally binding agreement with the operator. These general terms apply to all users accessing the site from Canada and cover the full scope of services available on the platform.

User Agreement and Eligibility

To use the platform and place bets, you must meet the following eligibility requirements:

• You must be at least 19 years of age (or the minimum legal gambling age in your province or territory).
• You must be a resident of a jurisdiction where online gambling is permitted under applicable law.
• You must not be a registered self-excluded player.
• Only one account per individual is allowed. Duplicate accounts may be closed without notice.

Account Registration

During registration, you are required to provide accurate and complete personal information. Oshi Casino reserves the right to request supporting documentation to verify the details provided. Incomplete or inaccurate registration information may result in account suspension or closure.

Platform Use

The platform and all associated content, including software, graphics, and written material, are protected by intellectual property rights. Users are granted a limited, non-transferable licence to access and use the services for personal, non-commercial purposes only. Any unauthorized reproduction, redistribution, or commercial use of platform content is strictly prohibited.

Modifications to Terms

Oshi Casino may revise these terms and conditions at any time. Updated terms will be posted on the platform with a revised effective date. Users who continue to access the services following any such update are deemed to have accepted the modified terms. It is your responsibility to review this page regularly.

Liability Limitations

The platform is provided on an "as available" basis. Oshi Casino does not accept liability for interruptions to services, technical errors, or losses arising from circumstances beyond the operator’s reasonable control. The platform’s liability is limited to the extent permitted under applicable Canadian law.

All bets placed on the Oshi Casino platform are subject to the rules set out in this section. Users are expected to read and understand these regulations before participating in any betting activity.

Eligibility to Place Bets

To place bets on the platform, you must:

• Hold a verified and active account.
• Meet the minimum age requirement in your province or territory.
• Have sufficient funds in your account at the time the bet is submitted.
• Not be subject to any account restrictions imposed by Oshi Casino.

Bet Acceptance

All bets are subject to acceptance by Oshi Casino. The platform reserves the right to decline, limit, or void any bet at its discretion, including in cases where:

• A technical error has affected the displayed odds.
• There are reasonable grounds to suspect irregular or fraudulent activity.
• The bet exceeds applicable limits.

A bet is only confirmed once you receive a written confirmation displayed on the platform or sent via account notification.

Betting Limits

Minimum and maximum bet amounts vary depending on the type of event, game, and market selected. Current limits are displayed within the betting interface at the time of placing a bet. Oshi Casino may apply individual betting limits to specific accounts based on account activity or risk assessment.

Calculation of Winnings

Winnings are calculated based on the odds displayed at the time the bet is accepted. Final payouts are credited to your account balance following the confirmation of the relevant outcome. In the event of a dispute regarding odds or results, Oshi Casino’s records will serve as the authoritative reference.

Cancellation and Void Bets

A placed bet may be voided under the following circumstances:

• The event is cancelled or postponed beyond the permitted timeframe.
• A technical fault has caused an incorrect odds display.
• There is evidence of manipulation of the relevant event.

Voided bets are returned to the account balance as a stake refund.

All deposit and withdrawal transactions on the Oshi Casino platform are governed by the rules set out in this section. Users are required to read and comply with these procedures before initiating any financial transaction.

Deposits

Funds can be deposited into your account using the payment methods available in the platform’s cashier section. The following conditions apply to all deposits:

• Deposits must be made from a payment account held in your name.
• Third-party deposits are not permitted under any circumstances.
• Minimum deposit amounts vary by payment method and are displayed at the point of transaction.
• Funds are typically credited to your account immediately upon successful processing, though delays may occur depending on the payment provider.

Withdrawals

Withdrawal requests are processed in accordance with the following rules:

• Withdrawals may only be made to a payment method previously used to fund the account, subject to verification requirements.
• Withdrawal requests are subject to identity verification and may be placed on hold pending KYC review.
• Minimum and maximum withdrawal limits apply and are displayed in the cashier section.
• Processing times vary by method:

Identity Verification (KYC)

In compliance with applicable anti-money laundering (AML) legislation and regulatory obligations, Oshi Casino is required to verify the identity of all account holders. You may be asked to provide:

• Government-issued photo identification.
• Proof of address (issued within the last 3 months).
• Proof of the payment method used.
• Source of funds documentation in certain cases.

Failure to provide requested documentation within the required timeframe may result in a temporary hold on withdrawals or account restrictions.

Fees and Currency

Oshi Casino does not charge processing fees for standard transactions; however, your payment provider may apply their own charges. All transactions are processed in the account’s base currency. Currency conversion fees may apply where applicable.

Transaction Restrictions

Oshi Casino reserves the right to reverse or decline any transaction where there are reasonable grounds to suspect fraudulent activity, a violation of these terms, or a breach of applicable law.

Oshi Casino is committed to promoting responsible gambling practices and providing users with the tools and information necessary to maintain control over their betting activity. Gambling should be approached as a form of entertainment, and the platform actively supports users in doing so.

Player Protection Tools

The following tools are available to all registered users and can be accessed through the account settings or by contacting customer support:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
• Bet Limits: Restrict the maximum amount you can wager within a defined period.
• Loss Limits: Cap the total amount you are permitted to lose within a set timeframe.
• Session Limits: Control the duration of your gambling sessions.
• Reality Checks: Receive periodic notifications during active sessions regarding time spent on the platform.
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing the platform and its services.
• Cool-Off Periods: Take a short break from gambling without full account closure.

Self-Assessment

Users are encouraged to periodically assess their gambling behaviour. If you find yourself spending more than intended, chasing losses, or experiencing distress related to gambling, it is advisable to use the available tools or seek support.

Support Organisations

Oshi Casino supports access to independent help services. The following organisations provide confidential assistance to individuals affected by problem gambling in Canada:

• Responsible Gambling Council (RGC): responsiblegambling.org
• ConnexOntario: 1-866-531-2600 (for Ontario residents)
• Gambling Help Online: Available through provincial health authority resources
• Problem Gambling Helpline: 1-888-230-3505 (available in select provinces)

Minors are strictly prohibited from accessing the platform. If you share your device with others, please use appropriate parental control software to restrict access.

Oshi Casino operates in compliance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. The platform has established internal controls to detect, prevent, and report financial activity that may be associated with money laundering or related offences.

Legal Obligations

As an operator providing financial services in connection with gambling, Oshi Casino is subject to obligations under international AML standards and applicable regulatory frameworks. These obligations require the platform to:

• Verify the identity of all account holders prior to processing significant transactions.
• Monitor account activity on an ongoing basis.
• Report suspicious transactions to the relevant authorities where required by law.
• Maintain records of transactions and verification documentation for the legally required period.

Know Your Customer (KYC) Procedures

All users are subject to identity verification as part of the KYC process. This includes, but is not limited to:

• Submission of valid government-issued identification.
• Proof of residential address.
• Documentation supporting the source of funds, where deposits exceed defined thresholds or where activity triggers a review.

Oshi Casino reserves the right to request additional documentation at any stage of the account lifecycle.

Transaction Monitoring

The platform employs automated and manual monitoring systems to identify unusual or potentially suspicious transaction patterns. Activity that may trigger a review includes:

• Large or frequent deposits inconsistent with account history.
• Multiple transactions structured to avoid reporting thresholds.
• Deposits followed immediately by withdrawals without meaningful play.
• Use of multiple payment methods without clear justification.

Consequences of Policy Violations

If a user is found to be in violation of AML policies, or if reasonable suspicion of money laundering or fraud arises, Oshi Casino may take any or all of the following actions:

• Temporarily suspend or permanently close the account.
• Place a hold on funds pending investigation.
• Return funds to their original source of payment.
• Report the matter to relevant law enforcement or regulatory authorities.

Users are advised that cooperation with verification requests is a condition of continued access to the platform and its services.

Oshi Casino takes the privacy of its users seriously and processes personal data in accordance with applicable data protection legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws in Canada.

Data Collected

The platform collects personal information at registration and throughout the use of its services. Categories of data collected include:

• Identity data: Full name, date of birth, nationality.
• Contact data: Email address, phone number, residential address.
• Financial data: Payment method details, transaction history.
• Technical data: IP address, browser type, device identifiers, session logs.
• Usage data: Betting history, account activity, interaction with platform features.
• Verification data: Copies of identification documents submitted during KYC processes.

Purpose of Data Use

Personal data is collected and processed for the following purposes:

• Account registration and identity verification.
• Processing of deposits, withdrawals, and bonuses.
• Fraud prevention and AML compliance.
• Regulatory reporting obligations.
• Provision of customer support services.
• Platform improvement and technical maintenance.
• Sending transactional communications related to your account.

Oshi Casino does not sell personal data to third parties. Data may be shared with regulated service providers, payment processors, and regulatory bodies as required by law or contractual necessity.

User Rights

As a user subject to Canadian privacy legislation, you have the following rights regarding your personal data:

• Access: Request a copy of the personal information held about you.
• Correction: Request correction of inaccurate or incomplete data.
• Withdrawal of Consent: Withdraw consent for non-essential data processing where applicable.
• Deletion: Request erasure of personal data, subject to legal and regulatory retention obligations.
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been infringed.

Requests relating to personal data can be submitted through the platform’s designated support channel. Responses will be provided within the timeframe required under applicable law.

Data Retention

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected, and for the duration required by applicable legal and regulatory obligations. Following account closure, certain data may be retained for a defined period in compliance with AML and financial record-keeping requirements.

Oshi Casino employs a range of technical and organisational security measures to protect user accounts, personal data, and financial transactions conducted on the platform. The integrity and confidentiality of user information is a core operational priority.

Data Encryption

All data transmitted between users and the platform is protected using industry-standard Transport Layer Security (TLS) encryption. This applies to account registration, login sessions, payment processing, and all communications containing sensitive information. Data stored on platform servers is subject to encryption protocols that limit access to authorised personnel only.

Account Security

Users are responsible for maintaining the confidentiality of their account credentials. The platform recommends the following practices:

• Use a unique, complex password not shared with other services.
• Enable two-factor authentication (2FA) for an additional layer of account protection.
• Log out of your account after each session, particularly when using shared or public devices.
• Report any suspected unauthorised access to customer support immediately.

Two-Factor Authentication (2FA)

Two-factor authentication is available to all registered users. When enabled, access to the account requires both your password and a one-time verification code sent to your registered device or email. This significantly reduces the risk of unauthorised account access.

Continuous Monitoring

The platform operates continuous monitoring systems designed to detect and respond to suspicious activity in a timely manner. These systems are configured to identify:

• Unusual login patterns or access from unrecognised devices or locations.
• Multiple failed authentication attempts.
• Atypical transaction behaviour that may indicate account compromise.

In the event of a security incident affecting your account, Oshi Casino will take immediate steps to secure the account and notify affected users in accordance with applicable data breach notification requirements under Canadian law.

Organisational Measures

Access to user data within the organisation is restricted on a need-to-know basis. Staff with access to sensitive information are subject to confidentiality obligations and regular security training. Third-party service providers engaged by the platform are required to meet equivalent security standards as a condition of engagement.