Responsible Gaming

Gambling is a form of entertainment, and like any form of entertainment, it carries financial risk. Every bet placed may result in a loss. Responsible players treat gambling as a leisure activity, not a source of income.

Oshi Casino supports a balanced approach to betting. The following principles can help you maintain control:

• Set a budget. Decide on a fixed amount you are comfortable losing before you start playing. Never exceed it.
• Track your time. Limit how long each session lasts. Regular breaks help you stay aware of your spending habits.
• Play with a clear head. Avoid gambling under the influence of alcohol, stress, or emotional distress.
• Keep gambling separate from finances. Never use funds set aside for rent, groceries, or bills.
• Use available tools. Deposit limits, session reminders, and self-exclusion options are available to support your safe play.
• Treat losses as part of the experience. Chasing losses increases financial risk and can escalate problematic behaviour.
• Protect minors. Ensure gambling platforms are not accessible to anyone under the legal age in your province or territory.

Gambling addiction can develop gradually and may be difficult to identify in its early stages. Being aware of the warning signs is an important step toward protecting your wellbeing.

The following indicators may suggest a gambling problem requires attention:

• Spending more money or time gambling than originally intended
• Feeling a persistent urge to increase bet amounts to achieve the same level of excitement
• Becoming irritable, restless, or anxious when attempting to reduce or stop gambling
• Using gambling as a way to escape stress, anxiety, depression, or personal difficulties
• Repeatedly attempting to recover losses through further betting
• Lying to family members, friends, or colleagues about gambling habits or losses
• Neglecting work, school, or personal responsibilities due to gambling activity
• Borrowing money or selling possessions to fund gambling
• Continuing to gamble despite serious negative financial or personal consequences
• Feeling a loss of control over the ability to stop or limit gambling sessions

If several of these signs apply to you or someone close to you, seeking professional support is a constructive and important course of action.

Addressing a gambling problem takes time, awareness, and access to the right resources. There are practical steps you can take to regain control.

Oshi Casino recommends the following approaches for players seeking to manage or prevent problematic betting behaviour:

• Acknowledge the issue. Accepting that a problem exists is the first and most important step toward recovery.
• Use self-exclusion tools. Request a temporary or permanent account suspension through the platform’s responsible gaming settings.
• Set deposit and loss limits. Apply financial controls directly on your account to restrict how much can be spent within a given period.
• Enable session time limits. Use session reminders and time limits to prevent extended or unplanned play.
• Seek professional counselling. A trained therapist or addiction counsellor can provide structured, confidential support.
• Contact a helpline. Canadian support services are available around the clock and offer free, confidential guidance.
• Inform a trusted person. Sharing your experience with a family member or friend can provide accountability and emotional support.
• Avoid high-risk situations. Limit access to gambling platforms during periods of emotional stress or financial pressure.
• Take a cooling-off period. A voluntary break from gambling, even a short one, can help reset habits and reduce dependency.
• Join a support group. Peer support networks such as Gamblers Anonymous connect individuals facing similar challenges and offer a structured recovery path.

A range of organizations across Canada offer free, confidential support for individuals affected by gambling addiction. Reaching out to a dedicated service is a positive and effective step toward recovery.

The following resources are available to Canadian players:

• Gambling Help Online (Canada): www.connexontario.ca — Free, confidential support and referrals available 24/7 by phone, chat, and text.
• Problem Gambling Helpline (Ontario): 1-888-230-3505 — Operated by ConnexOntario, providing referrals to local treatment services.
• BC Problem Gambling Helpline: 1-888-795-6111 — Available 24/7 for residents of British Columbia.
• Alberta Gambling Helpline: 1-866-332-2322 — Confidential support and treatment referrals for Alberta residents.
• Gamblers Anonymous Canada: www.gamblersanonymous.org — A peer support fellowship with meetings available across Canadian provinces.
• Centre for Addiction and Mental Health (CAMH): www.camh.ca — Research-based information and treatment resources for gambling-related concerns in Ontario.
• Responsible Gambling Council (RGC): www.responsiblegambling.org — Educational tools and self-assessment resources for Canadian players.
• Loto-Québec Self-Exclusion Program: Available to Quebec residents seeking voluntary exclusion from provincially regulated gambling venues and platforms.

If you are experiencing difficulties related to gambling, the Oshi Casino support team is available to assist you. Trained staff can help you access responsible gaming tools, apply account restrictions, or direct you to appropriate external resources.

Contact Oshi Casino support through the following channels:

• Live Chat: Available directly on the platform, 24 hours a day, 7 days a week.
• Email: Reach the support team at [email protected] for non-urgent enquiries and account-related requests.
• Help Centre: Access the self-service knowledge base on the website for guidance on responsible gaming settings, account limits, and self-exclusion procedures.